In November 2014 I wrote a blog called 52 tips for social media disaster management #comms #smem. It’s a collection of tips based on my experience doing disaster management communications at Redland City Council during incidents including ex-Tropical Cyclone Oswald in 2013 and the Straddie bushfires in 2014.

I’ve been quite blown away by the success of the blog: it has been shared over 460 times and been translated into Spanish, French and Danish. So how can I top that? I’m not sure I can, but I did ask a whole lot of very clever people to tell me their best tips for doing social media in emergencies, here they are:

Use new technology

On engaging with the public, listening and monitoring

Dealing with rumours

Tips for publishing content


Planning ahead

Tips for working with VOST (Virtual Operations Support Teams)

Training is important

Working with other agencies and the media

Encourage people to follow government accounts

A tip from my blog

and finally, a tip from my blog 52 tips for social media disaster management #comms #smem

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